At CEST we believe that small to medium businesses should also benefit from a Service Desk experience just like at larger organisations. We pride ourselves with our swift response times at the highest standard keeping your employees working as productively as possible.
Let’s look at some other advantages of having an in-house Service Desk Solution.
Fast Issue Resolution
Without a system for addressing technical problems, you’re left trying different solutions at random. This method of fixing problems is inefficient and time-consuming. Our Service Desk Solution takes a systematic approach to solving issues, which saves time. Our Professionals have the expertise knowledge of which solutions to try first and which ones to try if initial solutions fail. They are trained to follow a set of procedures that involve implementing the most common solutions first.
Service Desk Tickets Increase Efficiency
Our Service Desk Solution keeps service tickets in the order the are received to know which problems to prioritise. Tickets also consider severity of the problem, and each ticket includes a title and a description of the problem. Our IT workers are assigned tickets based on their expertise of issues, which gives customers and employees confidence that they’re receiving quality assistance.
At CEST we provide highly responsive IT support to businesses. Our professionals have the insight to give accurate answers that resolve problems quickly.
To log a ticket, you can simply just email firstname.lastname@example.org or call +44 1534 509967 to speak to a technician.